Office Policies
Pre-registration is here! We have your convenience in mind.
Pioneer Valley Urology has a new, contactless check-in process. Our new system will allow patients to complete required forms and make payments electronically before the day of your appointment.
A secure link will be sent to your personal device or email address. Follow the link to complete the pre-registration prior to your appointment.
Pre-registration will reduce wait times and promote a safer, no-contact check in process. Please make sure we have your current email address and mobile phone number on file.
Patients who do not pre-register will need to arrive 45 minutes before their scheduled appointment time to complete the registration and check-in process.
Office Hours
For information or to schedule an appointment, please call us at 413-241-2100.
| Sunday | Closed |
| Monday | 8:00 - 5:00 |
| Tuesday | 8:00 - 5:00 |
| Wednesday | 8:00 - 5:00 |
| Thursday | 8:00 - 5:00 |
| Friday | 8:00 - 5:00 |
| Saturday | Closed |
Appointments & Cancellations
With the exception of serious emergencies, it is expected that you keep all of your appointments. If you need to reschedule an appointment we require 24 hours notice. In such a case, please call our office and arrange for a make-up appointment with one of our patient care coordinators.
Emergencies: In the event of a medical emergency, please dial 911.
Insurance Plan Information
Please CLICK HERE to review the list of insurance plans that Pioneer Valley Urology accepts.
Payment
Pioneer Valley Urology, P.C. accepts cash and personal checks as well as the following credit cards:
- American Express
- Visa
- MasterCard
- Discover
- Care Credit
All co-payments and deductibles are due at the time of service. This includes payment for any surgical procedures, which is usually taken care of in advance.
We are now able to keep your credit card on file to cover any out of pocket costs not covered by your insurance plan.
Disclosures
Notice of Privacy Practices Omnibus Rules PVU.pdf Your Rights and Protections Against Surprise Medical Bills.pdf
Patient Forms
Medical History Form.pdf Female Bladder Health History.pdf New Patient History Form - Female.pdf Prostate Symptoms Questionnaire - Spanish.pdf Sexual Health Inventory for Men (SHIM).pdf Medical History Form.pdf PVU Patient Acknowledgement of Receipt of Privacy Practices Consent (HIPAA).pdf Patient Demographics Form.pdf Patient Financial Agreement.pdf
Note: These files are in PDF format. If you do not have Adobe Reader on your computer, you can download it for free by clicking here.
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