Chronic Care Management
Chronic Care Management Program - A Helping Hand Between Office Visits
At Pioneer Valley Urology we know managing all your care needs, from routine health maintenance to advice from specialists and changes in medications can be complicated, but it doesn’t have to be.
Chronic Care Management (CCM) is a new program available to eligible patients living with at least one chronic condition, such as prostate cancer, overactive bladder, (OAB), or benign prostatic hyperplasia (BHP).
Care Coordination
Pioneer Valley Urology offers a service that can help you navigate these challenges. Our CareHarmony care coordination service is designed to help you take care of you! You will benefit by receiving monthly telephone assistance in between your regular appointments. This includes a dedicated Care Coordinator to guide you towards better health.
Chronic Care Management extends your care outside of the four walls of your physician's practice to ensure that you maintain the best possible health. Each month your Care Coordinator will call you to:
- Assist with scheduling appointments, lab tests or other tests
- Explain how and when to take your medications
- Coordinate any home health or medical equipment needs
- Connect you with health education resources, services and programs
- Identify available community resources
- Coordinate follow-up care after leaving the hospital
- Access other support services you need to stay well
There is also a 24/7 Care Coordinator Phone Line to help answer any questions you may have day or night outside of your calls with your Care Coordinator.
Cost and Coverage
This service is covered by Medicare and is subject to your annual deductible and coinsurance (usually 20%). If you have a secondary or supplemental insurance plan, your coinsurance may be covered. It is best to review exactly what your insurance plan covers.
While you can only sign up for Chronic Care Management services with one of your CareHarmony care coordinators, you are able to opt out any time—there are no strings attached.
Contact Us
If you have questions about this service and would like to learn more on this program, or how to enroll, please call 413-726-9529 to speak with a Care Coordinator.
Find out more about CareHarmony here.
Frequently Asked Questions
What is Chronic Care Management? Chronic Care Management is a care coordination program designed by Medicare to help patients better manage their chronic conditions. It was designed to give you greater support and access to care between office visits, even while at home.
What is a chronic condition? A chronic condition is an ongoing, long-lasting health condition, which will require continual management and treatment. Left untreated, a chronic condition can hinder independence and negatively impact health. A few examples of chronic conditions include prostate cancer, overactive bladder, (OAB), and benign prostatic hyperplasia (BHP).
What is care coordination? Care Coordination is the deliberate organization of patient care activities and sharing information among all participants concerned with a patient's care to achieve safer and more effective care. Care Coordination services (like those that are part of Medicare’s Chronic Care Management program) provide extra layers of support and care between doctor visits to eligible patients who have at least one chronic condition.
Who is eligible? To be eligible for the Chronic Care Management program you must be a Medicare beneficiary and have at least one chronic conditions expected to last at least 6 months, or until end of life. If you are unsure if your conditions qualify, contact your provider and they will be able to assist you further.
Do I have to be a Medicare member? Yes. At this point the program is only being offered to Medicare patients.
Why does my doctor want this for me? Managing and coordinating care can be especially difficult if you suffer from chronic conditions. You may see your doctor for multiple issues related to chronic conditions, including different types of appointments and multiple medications. For every medication you take, it’s important to know how it reacts with other medications. For every appointment you have, there are test results or health information that needs to be shared. When your care is coordinated properly, your doctors get the information they need when they need it.
But what if I feel fine? One of the great benefits of Chronic Care Management is not only to help you achieve good health, but also to maintain it. That’s why the program also focuses on things like helping you keep on top of preventive care and helping you schedule appointments, find valuable healthcare resources, and locate community services.
What does this program cost? The majority of Medicare patients have secondary insurance, which often covers Chronic Care Management (CCM) program copays. In instances where this isn't the case, CCM may be subject to a modest coinsurance responsibility (usually 20%), as well as your deductible. It is best to review exactly what your insurance plan covers.
Is my information private and secure? Yes. The same rules that protect your medical information in your doctor’s practice apply here as well. Your information is and will always be secure using the latest Certified Information Technology and following all HIPAA guidelines.
Why should I enroll? .Chronic Care Management extends your care outside of the four walls of your physician's practice to help you maintain the best possible health. You will be matched with a dedicated care coordinator and have access to help 24/7. A treatment plan (care pathway) will be created to plan for your ongoing care and better address all your health-related issues. Your care coordinator will be there for you helping you navigate the healthcare system, including scheduling appointments, helping with refills, and answering lingering questions. Your care coordinator acts as an extension of your doctor and helps your doctor monitor and adjust your care accordingly
How do I enroll? to learn more about how you can benefit from this program and to gain answers to any questions you may have. 413-726-9529 Give us a call at
How do I opt-out of the program? With Chronic Care Management, there is no long-term commitment. You may opt-out any time by notifying us via phone and will be unenrolled at the end of the current month.
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